Transparency Report

1 July 2018 – 31 December 2018

Released: May 15, 2019
Last Updated: June 7, 2019

Snapchat Transparency Reports are released twice a year. These reports provide important insight into the volume and nature of governmental requests for Snapchatters’ account information and other legal notifications.

Since 15 November 2015, our policy has been to notify Snapchatters when we receive legal proceedings seeking their account information, with exceptions for cases where we are legally prohibited from doing so, or when we believe there are exceptional circumstances (such as child exploitation or an imminent risk of death or bodily harm).

At Snap, we support industry-wide efforts to improve content moderation reporting and transparency practices. In doing so, however, we recognize that technology platforms facilitate content creation, sharing, and retention in vastly different ways. As our platform evolves, so too, will Snap Transparency Reports, laying the groundwork to publish new categories of information to inform our community in the future. We support the spirit of the Santa Clara Principles on Transparency and Accountability in Content Moderation in creating a framework for best practices in content moderation.

For more information about how we handle law enforcement data requests, please take a look at our Law Enforcement Guide, Privacy Policy and Terms of Service.

United States criminal legal requests

Requests for user information in accordance with US legal process:

Category Requests Account identifiers Percentage of requests where some data was produced
Total 6,828 11,188 87%
Subpoena 1,624 3,231 83%
PRTT 54 76 94%
Court order 175 679 87%
Search warrant 4,091 6,097 92%
EDR 801 911 69%
Wiretap order 6 15 100%
Summons 77 179 75%

International government information requests

Requests for user information from government entities outside the United States.

Country Emergency requests Account Identifiers for Emergency Requests Percentage of emergency requests where some data was produced Other information requests Account Identifiers for Other Requests Percentage of other information requests where some data was produced
Total 400 477 71% 469 667 0%
Argentina 0 0 N/A 5 5 0%
Australia 9 11 33% 13 29 0%
Austria 0 0 N/A 6 10 0%
Belgium 0 0 N/A 1 8 0%
Brazil 0 0 N/A 6 8 0%
Canada 120 134 82% 8 14 13%
Columbia 0 0 N/A 1 1 0%
Cyprus 0 0 N/A 1 1 0%
Denmark 0 0 N/A 10 11 0%
Estonia 0 0 N/A 2 2 0%
France 32 39 56% 73 108 0%
Germany 15 40 67% 67 96 0%
Hungary 0 0 N/A 1 13 0%
India 6 7 50% 29 36 0%
Ireland 0 0 N/A 4 5 0%
Israel 2 2 0% 2 4 0%
Lithuania 0 0 N/A 1 1 0%
Mexico 0 0 N/A 1 1 0%
Netherlands 6 7 33% 0 0 N/A
Norway 7 8 86% 21 39 0%
Poland 1 1 0% 2 3 0%
Slovenia 0 0 N/A 1 1 0%
Spain 0 0 N/A 1 1 0%
Sweden 6 8 50% 19 28 0%
Switzerland 9 14 56% 7 7 0%
United Arab Emirates 1 1 0% 1 1 0%
United Kingdom 186 205 74% 186 234 1%

United States national security requests

Requests for user information pursuant to national security legal process.

National security Requests Account identifiers*
NSLs and FISA Orders/Directives 0–249 250-499

Governmental content removal requests

This category identifies demands by a government entity to remove content that would otherwise be permissible under our Terms of Service or Community Guidelines.

Removal requests Percentage of requests where some content was removed
0 N/A

Note: when we believe it is necessary to restrict content that is deemed unlawful in a particular country, but does not otherwise violate our policies, we seek to restrict access to it geographically when possible, rather than remove it globally.

This category identifies demands by a government entity to remove content that would be a violation under our Terms of Service or Community Guidelines.

Country Number of requests Number of posts removed or restricted or number of accounts suspended
Australia 25 27
United Kingdom 7 11
United States 4 4

Copyrighted content takedown notices (DMCA)

This category lists any valid takedown notices we received under the Digital Millennium Copyright Act.

DMCA takedown notices Percentage of requests where some content was removed
60 45%
DMCA counter-notices Percentage of requests where some content was reinstated
0 N/A

* "Account identifiers" refers to the number of identifiers (e.g. username, email address, phone number, etc.) specified by law enforcement in legal proceedings when requesting user information. Some legal proceedings may include more than 1 identifier. In some instances, multiple identifiers may identify a single account. In instances where a single identifier is specified in multiple requests, each instance is included.