Our Biggest Update Yet: v4.0 Phantom!

It’s been a busy couple of months at Snapchat. With over 50 million snaps shared every day, we’ve had to do a lot of work to make sure our service can continue to support a growing community of snappers. Today, we’re thrilled to announce a major update to our iPhone application – video snaps!

Snapchat is all about sharing moments as they happen, and video is a great way to capture those moments. Unfortunately, with most camera applications, by the time you’ve switched from your still camera to your video camera and are ready to go, you’ve already missed the moment. It’s really frustrating. So we built something different – and we think it makes a lot more sense.

Instead of toggling back and forth between a photo and a video setting, we’ve combined them into one button. If you want to take a photo, just tap the button. If you want to capture video, hold the button down. When you’re done recording, lift your finger. Super simple. Video snaps are up to ten seconds long, and like photo snaps, can only be viewed once in the application.

But that’s not all – this update has a lot of great stuff. We’ve made capturing and sending faster with a full-screen preview, added landscape captions (just rotate your iDevice!) and there’s a new settings page to help you manage who can send you snaps.

As always, we appreciate your feedback! Feel free to shoot us an email if you need help or just want to say hi: support@snapchat.com

We’re Thankful

Yesterday was a huge day for us. Millions of people used Snapchat to share their Thanksgiving festivities and send holiday wishes to their friends and family. We sent and received all sorts of turkey snaps – raw turkeys on their way into the oven, silly turkey drawings, and steaming hot turkeys doused in cranberry sauce!

Unfortunately, all of this excitement was not without a few hiccups. Our servers struggled to keep up with over one thousand snaps sent every second.

We apologize if you weren’t able to send snaps with the normal speed and ease that we strive to provide every day, and we’re thankful for your continued support of our service. We’ve got some exciting holiday surprises on the way for you!


Team Snapchat

It’s finally here!

Snapchat is now available in the Google Play store for all Android devices running v2.2 or higher.

This isn’t just a copy of our iPhone app. We wanted to create a true Android app, and spent a lot of time making it feel just right. With all of the different devices, each with different camera hardware, it’s tough to develop an app that works really well for every user. We started by rebuilding the camera layer from the ground up in OpenGL to make sure everyone could experience a fullscreen camera preview, even if it wasn’t natively supported on the device. Then we developed a new, ultrafast way to send images and load them in the feed, and combined that with a buttery smooth custom interface. We couldn’t be more excited to bring you a truly first-class Android app.

A huge thank you to all of our fans for your support – we know waiting is never fun – and we really appreciate all of your encouraging emails, tweets, and facebook messages. You guys make those late nights totally worth it.

If you see a bug please let us know! We’ve only been able to test on 250 devices-and that’s just a small fraction of the Android world.

BTW iPhoners…get ready for the craziest Snapchat release yet-coming soon :)

1 Billion

Our Snapchat community has now shared over 1 billion snaps - with over 20 million unique moments shared every day. We’re absolutely thrilled, and we couldn’t have done it without you. Thank you for your support and belief in our product. We feel privileged to work on Snapchat every day!

Snapchat Turns 1 Today!

As you know, it takes a village to raise a child (or one really good nanny). In our case, it took a village. We’re humbled and flattered by all the love and support we’ve received from the Snapchat community.

We realize it’s a bit cliché, but this felt like a good time to share three ideas that really matter to us. These ideas will drive the decisions we make while developing Snapchat over the next year.

We believe in sharing authentic moments with friends. It’s not all about fancy vacations, sushi dinners, or beautiful sunsets. Sometimes it’s an inside joke, a silly face, or greetings from a pet fish.

Sharing those moments should be fun. Communication is more entertaining when it’s with the people who know us best. And we know that no one is better at making us laugh than our friends.

There is value in the ephemeral. Great conversations are magical. That’s because they are shared, enjoyed, but not saved.

Thank you again for all of your support.

Team Snapchat

We’re Sorry

We’ve been working day and night to accommodate the massive increases in traffic on the Snapchat service and prepare for a major product update. With millions of snaps sent every day, sometimes our servers are slower than we’d like. To address that problem we developed a faster way to write data to our servers. Unfortunately, this morning, when we pushed that change, some account data was corrupted. This affected 0.3% of our users.

We know how much it sucks when Snapchat goes down. It’s our favorite way to stay in touch with friends and make each other laugh. It hurts when we can’t provide our service to all of our awesome snappers.

We really appreciate your support – on Twitter, via email, and on Facebook. We’re reaching out to everyone who has been affected so that we can begin the process of restoring access to those accounts. Please let us know if you continue to experience issues: support@snapchat.com

Some really exciting product announcements are on the way – stay tuned and happy snapping! We’re really sorry we let you down today.


Team Snapchat

Drawing Contest!

We’re excited to announce our first contest, which challenges YOU to send us your most creative and fun snap using the new drawing feature! Feel free to use a caption too.

The top 10 finalists will be featured on our Facebook page and the top 3 will win some awesome prizes! Our grand prize winner will recieve a $100 iTunes gift card and a Team Snapchat tank!

Anyone can enter, just take a snap (don’t forget to save it!) and send it to contest@snapchat.com with your name, hometown, and age with the subject as ‘Drawing Contest Entry.’

You can submit up to 3 entries. Entries can be submitted until August 23rd at 6pm PST.

Be sure to check out the full contest rules and prize details below:


Happy Birthday Bobby!

Our bestie, co-founder, and resident dark hacking wizard Bobby is turning 24 today! In honor of Bobby’s favorite super hero, Batman, and the premiere of The Dark Knight Rises we’ve been sending silly Batman snaps all day. Join in the fun and send one to Team Snapchat!

100 Million!

A lot has happened over the past few weeks. We’re thrilled to announce that two terrific and talented engineers (and friends) have joined the team – welcome Daniel and David! We have also hired a wonderful community manager, Dena, who is already helping us get out from underneath our enormous email backlog. If you’re still waiting for support (sorry!) we promise that help is on the way.

We’re currently testing a super fast and fun update that should be out by the end of the month. Password recovery, bug fixes, a faster camera and drawing are coming soon to an iOS device near you! We’ve also got some top-secret stuff in the works.

For our Android fans – we’re hard at work building a great Snapchat experience for all of your devices! It’s not easy but we want to make sure it’s a great product. Shoot us an email if you’re interested in testing a pre-release version.

Last but not least – we want to thank all of you for your continued support of Snapchat. Over 110 million images have been sent through our service! Woohoo! We couldn’t have done it without you.