- Safety Resources and Support
We work with industry experts and non-governmental agencies to provide resources and support to Snapchatters in need. Here are some resources that can help if you or someone you know needs support or just wants to chat!
We partner with Crisis Text Line in the U.S. to provide free, anonymous, 24/7 crisis counseling via text message. When you text with our key word KIND to 741741, a Crisis Counselor will respond in less than five minutes to provide support to you. Learn more about this partnership on our Support Center.
For our Snapchatters in the UK, we partner with SHOUT 85258 to provide free, confidential, 24/7 text messaging. Simply text KIND to 85258 to reach a SHOUT volunteer who is there to listen and support you whether you are feeling anxious, upset, or struggling to cope. Learn more about this partnership on our Support Center.
You can also explore our Here For You search tool which shows resources from expert localized partners when you search for certain topics related to mental health, anxiety, depression, stress, suicidal thoughts, grief and bullying.
- Global 🌏
MindUP (Global; Main offices in US, UK, and CA)
MindUP supports children ages 3 to 14 by providing them with the tools and knowledge to manage stress and thrive in school all while maintaining optimism, resilience, and compassion.
The Trevor Project (Global)
Call: 1 866 488 7386 or Text: START to 678 678
At Snap, we have a passion for ensuring individuals of all identities can leverage technology to authentically connect with one another, helping youth build social connections that are a crucial component of suicide prevention. We are partnering with The Trevor Project on a series of mental health initiatives for LGBTQ youth including integrating their global helpline, TrevorSpace in-app. We're both committed to ensuring young people can connect to communities of peer support safely, without toxicity and bullying -- and with access to targeted mental health resources when they need them.
- United States (US) 🇺🇸
National Suicide Prevention Lifeline
Call 1 800 273 TALK (8255) or SMS: 838 255
The National Suicide Prevention Lifeline provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week, across the United States.
National Helpline: 1-800-662-HELP (4357)
SAMHSA’s National Helpline is a free, confidential, 24/7 information service and treatment referral for those facing mental and/or substance use disorders. Available in English and Spanish.
Veteran Crisis Line (for active U.S. service members, veterans, and family members)
Call 1 800 273 8255 or SMS: 838 255
The Veterans Crisis Line is a free, confidential resource that’s available to anyone, even if you’re not registered with VA or enrolled in VA health care.
National Alliance on Mental Illness
Call 1 800 950 6264 or SMS: Text NAMI to 741741
NAMI provides advocacy, education, support and public awareness so that all individuals and families affected by mental illness can build better lives.
Active Minds is the nation’s premier nonprofit organization supporting mental health awareness and education for young adults. Some helpful pages include,
Anxiety and Depression Association of America
Call 240 485 1001
(ADAA) is an international nonprofit organization dedicated to the prevention, treatment, and cure of anxiety, depression, OCD, PTSD, and co-occurring disorders through education, practice, and research.
National Eating Disorders Association Association
Call 800 931 2237
The National Eating Disorders Association (NEDA) is dedicated to supporting individuals and families affected by eating disorders. NEDA supports individuals and families affected by eating disorders, and serves as a catalyst for prevention, cures and access to quality care.
Call 1 877 235 4525
Hopeline focuses on active listening techniques to offer caring nonjudgmental listening to their callers. They do not give advice on the lines but instead will offer referrals to other organizations
- Argentina (AR) 🇦🇷
- Australia (AU) 🇦🇺
Call 1300 22 4636
Beyondblue is a non-profit organization working to promote good mental health, tackle stigma and discrimination, and provide support and information on anxiety, depression and suicide.
- Austria (AT) 🇦🇹
- Bahamas (BS) 🇧🇸
- Belgium (BE) 🇧🇪
The Center For Suicide Prevention is a non-profit organization dedicated to ending suicide. The organization offers a suicide hotline as well as comprehensive research services.
- Brazil (BR) 🇧🇷
- Canada (CA) 🇨🇦
Youthspace (Online crisis and emotional support chat. Chats are confidential and anonymous.)
SMS: 778 783 0177
Youthspace.ca is an online crisis and emotional support chat. We listen without judgement, and keep chats confidential and anonymous.
Suicide Action Montreal
Call 1 866 APPELLE (277-3553)
Suicide Action Montréal's mission is to prevent suicide and its impacts by ensuring access to quality services for suicidal people, their families and those around them. In addition, SAM relies on the commitment and skills development of individuals and organizations in the community.
Hope for Wellness Helpline
Call 1 855 242 3310
Call the toll free helpline 24 hours a day, 7 days a week or chat online. Phone and chat are available in English and French, and on request also available in Cree, Ojibway, and Inuktitut.
Call 705 476 3355
Amelia Rising Sexual Violence Support Centre provides free, completely confidential support for people 12 years of age and older who have experienced sexual or gender-based violence.
Crisis Text Line
SMS: Text HOME to 686868
Crisis Text Line powered by Kids Help Phone is a service partnership between Kids Help Phone and technology pioneer Crisis Text Line, providing young people in Canada with the first ever, 24/7, free nationwide texting service.
- Chile (CL) 🇨🇱
Todo Mejora promotes the well-being of children and adolescents who suffer bullying and suicidal behavior, due to discrimination based on sexual orientation, identity and gender expression. From Monday to Friday and on Sundays Todo Mejora hosts Safe Hour, where staff is available to chat with you in real time.
- China (CN) 🇨🇳
Call 400 821 1215
Lifeline offers a free, confidential and anonymous support service; assistants are available to provide a safe source of support for individuals in times of emotional distress or crisis.
- Croatia (HR) 🇭🇷
- Czech Republic (CZ) 🇨🇿
Call 116 111
The mission of the Safety Line is to provide quality and easily accessible assistance to children, students and all those acting in their interest. The Safety Line helps with solving difficult life situations and everyday worries and problems. It provides crisis intervention and counseling for clients from all over the Czech Republic via telephone, chat and email.
Call 608 902 410
Modrá linka is a non-profit organisation offering a crisis helpline for children and adults. Employees of the Helpline are psychologists, special educators, social workers and other specialists with special education in telephone crisis intervention and internet counseling.
- Denmark (DK) 🇩🇰
- Estonia (EE) 🇪🇪
- Finland (FI) 🇫🇮
- France (FR) 🇫🇷
Call 01 45 39 40 00
Suicide Ecoute helps those who are thinking about ending their lives or have decided to do so. Suicide Ecoute allows everyone, in complete anonymity, to express their suffering.
SOS Suicide Phénix
Call 01 40 44 46 45
The SOS Suicide Phoenix France Federation aims to PREVENTION of suicide and PROMOTION of preventive actions in complementarity with the actors of the medico-social field.
- Germany (DE) 🇩🇪
Call 0800 111 0 111 or 0800 111 0 222
Telefonseelsorge is a volunteer organization comprised of over 8,000 volunteer employees that helps counsel anyone who needs mental health support via phone, chat, email, and in-person counseling around the clock.
- Greece (GR) 🇬🇷
- Guyana (GY) 🇬🇾
- Hong Kong (HK) 🇭🇰
The Samaritan Befrienders Hong Kong (香港撒瑪利亞防止自殺會)
Call 2389 2222
The Samaritan Befrienders Hong Kong service is provided by a group of enthusiastic volunteers. With a spirit of helping others, they provide people with emotional distress, despair, helplessness, or suicide intent to provide 24-hour instant emotional relief services.
The Samaritans Hong Kong (香港撒瑪利亞會)
Call 2896 0000
The Samaritans are here to listen, no matter how disturbing or ordinary the problem may seem. We do not give advice, or tell you what to do. We are here to offer unconditional emotional support.
- India (IN) 🇮🇳
Call 022 2754 6669
Aasra is a crisis intervention centre for the lonely, distressed and suicidal. We aim to help prevent and manage mental illness by providing voluntary, professional and essentially confidential care and support to the depressed and the suicidal.
- Ireland (IE) 🇮🇪
Jigsaw — The National Centre for Youth Mental Health
Call 353 1 472 7010
Jigsaw is a charitable organization supporting young people’s mental health through mentorship, research, education and training.
ReachOut Ireland is an online mental health service provider that provides young people with mental health issues to access information and practical tools.
- Italy (IT) 🇮🇹
- Japan (JP) 🇯🇵
Tokyo Suicide Prevention Center (東京自殺防止センター)
Call 03 5286 9090
Tokyo Suicide Prevention Center provides confidential and emotional support to those in distress and despair, including emotions that may lead to suicide
Aichi Suicide Prevention Center
Aichi Suicide Prevention Center is a volunteer organization aimed at providing emotional support to those who are considering suicide anytime, anywhere.
- Lithuania (LT) 🇱🇹
Lithuanian Association of Emotional Support Lines
LEPTA's mission is to provide free, easily accessible, anonymous emotional support at a critical time, to reduce a person's emotional pain, to help withstand and overcome difficulties.
- Luxembourg (LU) 🇱🇺
Call 116 111
The action of the KJT is a resource provided to children, young people and parents by offering them listening and assistance that is easily accessible and without constraints.
BEE SECURE is Luxembourg's Safer Internet Center. Providing resources through news, factsheets, events and tips to stay safe on the Internet!
- Malaysia (MY) 🇲🇾
- Mauritius (MU) 🇲🇺
- Mexico (MX) 🇲🇽
Call 55 5259 8121
SAPTEL is a mental health and Distance Medicine service with 30 years of operating. SAPTEL is a professional program attended by selected, trained, trained, and supervised psychologists who provide free counseling, referral, psychological support, psychotherapeutic counseling, and emotional crisis intervention. SAPTEL offers its services to the Mexican Republic in its entirety.
Alianza por la seguridad en internet
Alianza por la seguridad en internet (ASI) Mexico is a non-profit organization working to educate families and youth about digital citizenship and a responsible use of the internet.
- Netherlands (NL) 🇳🇱
113 Suicide Prevention
Call 0900 0113
Foundation 113 is the national organization for the prevention of suicide. The organization's mission is to work toward a country where nobody dies lonely and distraught by suicide.
- New Zealand (NZ) 🇳🇿
The Lowdown encourages early recognition and help for depression or anxiety. On the site young people can find, helpful information on anxiety, depression (and other issues they may be struggling with like leaving school or getting on with their parents), videos of 12 real young people telling their stories and more.
Call 0800 376 633 or SMS: 234
Youthline works with young people, their families and those supporting young people. Our organisations are made up of volunteer and paid staff members - and we have centres based across the country.
Call 0800 543 354 or SMS: Text HELP to 357 for free
Our mission is to reduce distress and save lives by providing safe, accessible, effective, professional and innovative services. We work specifically to increase awareness and understanding of suicide prevention in New Zealand and reduce the associated stigma and to work with others to make a positive contribution to the health and social sector.
- Norway (NO) 🇳🇴
Mental Helse Hjelpetelefonen
Call 116 123
Mental Health strives for increased openness, prevention of mental health problems and better health care. Users and relatives have experience and knowledge about mental health that we want to convey to public authorities, professional communities, organizations and individuals.
- Philippines (PH) 🇵🇭
- Poland (PL) 🇵🇱
- Portugal (PT) 🇵🇹
SOS VOZ AMIGA
Call 808 237 327 or 210 027 159
We receive calls from people to deal with problems caused by loneliness, illness, broken family relationships, drug addiction, abuse and various emotional situations. In our support line, we do not make value judgments. In an anonymous and confidential way, we provide the ear as a shoulder. If you need, don't hesitate. Call us. We care!
- Romania (RO) 🇷🇴
- Serbia (RS) 🇷🇸
- Singapore (SG) 🇸🇬
Samaritans of Singapore (新加坡援人協會)
Call 1800 221 4444
Samaritans of Singapore (SOS) is dedicated to providing confidential emotional support to individuals facing a crisis, thinking about or affected by suicide.
Silver Ribbon (Singapore)
Call 65 6386 1928
To combat mental health stigma, encourage early help, and facilitate integration of people with mental illness within the society through innovative means of promoting mental health literacy.
- Slovakia (SK) 🇸🇰
- Slovenia (SI) 🇸🇮
Enska Svetovalnica – Krizni Center
Cakk 031 233 211
The Women's Counseling Society is a public interest humanitarian organization active in the field of psychosocial assistance and self-help for women victims of violence.
Društvo Zaupni telefon Samarijan
Call 116 123
The mission of the Society is to be available to the individual to speak in distress at any time of the day and all days of the year, including weekends and public holidays, on two phones at a time.
- South Africa (ZA) 🇿🇦
SADAG — The South African Depression and Anxiety Group
Call 0800 567 567
The South African Depression and Anxiety Group (SADAG) is at the forefront of patient advocacy, education and destigmatisation of mental illness in the country. Its expertise lies in assisting patients and callers throughout South Africa with mental health queries.
The Triangle Project (for LGBTI persons, partners, and their family members)
Call 021 422 0255
Triangle Project is a non-profit human rights organisation offering professional services to ensure the full realisation of constitutional and human rights for lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) persons, their partners and families.
Call 033 342 4447
LifeLine Pietermaritzburg trading as LifeLine and Rape Crisis is a registered civil society organisation which offers generic counselling free of charge to anyone who needs such service.
- Spain (ES) 🇪🇸
Teléfono de la Esperanza
Call 717 003 717
Telefono de la Esperanza is a social organization promoting emotional health for people in situations of crisis within the Spanish-Portuguese speaking world with urgent, free crisis intervention.
Internet Segura for Kids
Safe Internet for Kids (IS4K) is the Internet Safety Center for minors in Spain and aims to promote the safe and responsible use of the Internet and new technologies among children and adolescents.
- Sweden (SE) 🇸🇪
- Switzerland (CH) 🇨🇭
- United Kingdom (UK) 🇬🇧
PAPYRUS Prevention of Young Suicide HOPELineUK
Call 0 800 068 41 41 or SMS: 07860039967
PAPYRUS is a confidential support and advice service for children and young people under the age of 35 who are experiencing thoughts of suicide and anyone concerned that a young person could be thinking about suicide.
UK Safer Internet Centre
The UK Safer Internet Centre is a partnership of three leading charities; Childnet, the South West Grid for Learning and the Internet Watch Foundation.
Revenge Porn Helpline
Call 0345 6000 459
Revenge Porn Helpline supports those 18+ who are experiencing intimate image abuse, commonly known as revenge porn, by providing advice and guidance with helping to remove this content. Call or email email@example.com.