Your SPECS and any Specs-branded accessories (each, a “Product”) are covered by a limited warranty.
Independently of this commercial warranty, Specs remains liable under the statutory guarantee of conformity pursuant to Articles L. 217-1 to L. 217-32 of the French Consumer Code, as well as under the statutory guarantee against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code. A summary of these provisions is set out below:
The consumer has a period of two years from delivery of the goods to obtain the implementation of the statutory guarantee of conformity in the event of a defect of conformity. During this period, the consumer is only required to establish the existence of the defect of conformity and not the date on which it appeared.
Where the contract of sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the statutory guarantee applies to such digital content or digital service throughout the period of supply provided for. During this period, the consumer is only required to establish the existence of the defect of conformity affecting the digital content or digital service and not the date on which it appeared.
The statutory guarantee of conformity entails, where applicable, an obligation for the professional to provide all updates necessary to maintain the conformity of the goods.
The statutory guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to the consumer.
If the goods are repaired under the statutory guarantee of conformity, the consumer benefits from a six-month extension of the original guarantee period.
If the consumer requests repair of the goods, but the seller imposes replacement, the statutory guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction of the purchase price by retaining the goods, or terminate the contract and obtain a full refund upon return of the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods is not carried out within thirty days;
3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer definitively bears the cost of collection or removal of the non-conforming goods, or bears the cost of installation of the repaired or replacement goods;
4° The non-conformity of the goods persists despite an unsuccessful attempt at conformity by the seller.
The consumer is also entitled to a reduction of the price of the goods or to termination of the contract where the defect of conformity is so serious as to justify an immediate price reduction or termination of the contract. In such cases, the consumer is not required to request repair or replacement of the goods beforehand.
The consumer is not entitled to termination of the sale if the defect of conformity is minor.
Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until delivery of the goods restored to conformity.
The rights referred to above arise from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who in bad faith obstructs the implementation of the statutory guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to up to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
The consumer also benefits from the statutory guarantee against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are retained, or to a full refund upon return of the goods.