Specs Inc. of 3000 31st Street, Santa Monica, California 90405, U.S.A. (“Specs,” “we,” or “our”) issues this warranty to you, as a consumer who originally purchased a new, covered Product from us or an authorized retailer in France or who lawfully received such Product from the original consumer purchaser. The warranty is not available for Products that were purchased from any source other than us or an authorized retailer in France.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state and country to country. This warranty does not affect any rights you have under the laws in your jurisdiction concerning the sale of consumer goods.

This warranty covers faulty materials or workmanship in your Product. We warrant that your Product will be free from manufacturing defects and, under normal and intended use, function substantially in accordance with our published technical specifications or product documentation available here (“Warranted Functionality”) during the applicable warranty period set forth below. Other than as set out in this warranty, and to the extent permitted by applicable law, Specs disclaims all implied warranties, conditions or representations regarding the Product.

This limited warranty period begins on the date of the original purchaser’s purchase of your Product or date of delivery of your Product to the original purchaser, whichever is later, and continues as follows:

SPECS 27 and Accessories          1 year

Nosepad Kit and Cleaning Cloth      90 days

This does not affect any statutory rights.

This warranty does not cover damage resulting from: (a) accident, (b) normal wear and tear, (c) improper storage, (d) misuse, neglect or abuse or abnormal use, (e) disassembly or tampering, (f) use with unsuitable third-party software, hardware or other materials, or (g) exposure to fire, extreme heat, water, dirt, sand, or other external causes or extreme conditions. “Misuse” includes without limitation use in a manner or environment not in compliance with the recommendations in this warranty, our user manual, or other related documentation.

This warranty does not cover normal depletion of consumable parts that diminish over time (such as batteries) or cosmetic damage (such as discoloration, scratches, cracks or surface damage), unless failure occurred due to a defect in original materials or workmanship. This warranty does not cover Products that have been physically or electronically altered, modified, undergone unauthorized repairs, or exhibit third-party software changes. This warranty does not cover software or firmware embedded in or distributed with the Product. Prescription lenses are also not covered by this warranty. The third-party manufacturer may provide their own warranties to you and you should contact them for further information. This warranty does not guarantee that use of your Product will be uninterrupted, secure, error-free, that data loss will not occur, or that your Product will be compatible with any third-party hardware, equipment, or software.

If your Product is defective or malfunctioning during the warranty period, we will replace or repair it using new or refurbished materials, so that it performs substantially according to the Warranted Functionality, or provide a whole or partial refund of the price paid for the Product. Please let us know if you would like to receive a repair, replacement, or refund, and we will do our best to accommodate your preference, subject to what is feasible and proportionate. If we replace your Product, we warrant that the replacement Product will be free of faulty materials or workmanship for the remainder of the original warranty period for the defective Product or 90 days after you receive the replacement Product, whichever is later. All returned Products for which you have received a replacement or refund become the property of Specs.

First, tell us about the problem. Please visit us at support.specs.com or email support@specs.com to request warranty service during your Product’s warranty period. Prior to providing warranty service, we may require you to provide proof of purchase details, such as a receipt or sales invoice. If your Product needs to be repaired or replaced, you’ll need to return it to us using our shipping instructions. Once we receive the Product, we’ll determine if it has a defect or malfunction covered by this warranty. If so, we’ll repair or replace it to provide the Warranted Functionality, and we’ll send the repaired or replacement Product to you at our cost. We must receive your request for warranty service during your Product’s warranty period in order to be eligible for warranty services. If we determine your Product is not covered by this warranty, we will have no warranty obligations, we may choose not to service or repair your Product (even for a fee) and you may be required to pay shipping costs for us to return your Product to you.

This warranty does not cover data loss. You are responsible for maintaining backup copies of your data. Before sending your Product to Specs for warranty services, you should backup copies of your data you want to save and delete any personal information or information you consider confidential. We can’t guarantee that we’ll be able to repair your Product without risk to or loss of data or that your data will be transferred to any repaired or replaced Product.

Your SPECS and any Specs-branded accessories (each, a “Product”) are covered by a limited warranty.

Independently of this commercial warranty, Specs remains liable under the statutory guarantee of conformity pursuant to Articles L. 217-1 to L. 217-32 of the French Consumer Code, as well as under the statutory guarantee against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code. A summary of these provisions is set out below:

The consumer has a period of two years from delivery of the goods to obtain the implementation of the statutory guarantee of conformity in the event of a defect of conformity. During this period, the consumer is only required to establish the existence of the defect of conformity and not the date on which it appeared.

Where the contract of sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the statutory guarantee applies to such digital content or digital service throughout the period of supply provided for. During this period, the consumer is only required to establish the existence of the defect of conformity affecting the digital content or digital service and not the date on which it appeared.

The statutory guarantee of conformity entails, where applicable, an obligation for the professional to provide all updates necessary to maintain the conformity of the goods.

The statutory guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to the consumer.

If the goods are repaired under the statutory guarantee of conformity, the consumer benefits from a six-month extension of the original guarantee period.

If the consumer requests repair of the goods, but the seller imposes replacement, the statutory guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction of the purchase price by retaining the goods, or terminate the contract and obtain a full refund upon return of the goods, if:

1° The professional refuses to repair or replace the goods;

2° The repair or replacement of the goods is not carried out within thirty days;

3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer definitively bears the cost of collection or removal of the non-conforming goods, or bears the cost of installation of the repaired or replacement goods;

4° The non-conformity of the goods persists despite an unsuccessful attempt at conformity by the seller.

The consumer is also entitled to a reduction of the price of the goods or to termination of the contract where the defect of conformity is so serious as to justify an immediate price reduction or termination of the contract. In such cases, the consumer is not required to request repair or replacement of the goods beforehand.

The consumer is not entitled to termination of the sale if the defect of conformity is minor.

Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until delivery of the goods restored to conformity.

The rights referred to above arise from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who in bad faith obstructs the implementation of the statutory guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to up to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the statutory guarantee against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are retained, or to a full refund upon return of the goods.