This warranty does not cover damage resulting from: (a) accident, (b) normal wear and tear, (c) improper storage, (d) misuse, neglect or abuse or abnormal use, (e) disassembly or tampering, (f) use with unsuitable third-party software, hardware or other materials, or (g) exposure to fire, extreme heat, water, dirt, sand, or other external causes or extreme conditions. “Misuse” includes without limitation use in a manner or environment not in compliance with the recommendations in this warranty, our user manual, or other related documentation.
This warranty does not cover consumable parts that diminish over time (such as batteries) or cosmetic damage (such as discoloration, scratches, cracks or surface damage), unless failure occurred due to a defect in original materials or workmanship. This warranty does not cover Products that have been physically or electronically altered, modified, undergone unauthorized repairs, or exhibit third-party software changes. This warranty does not cover software or firmware embedded in or distributed with the Product. Prescription lenses are also not covered by this warranty. The third party manufacturer may provide their own warranties to you and you should contact them for further information. This warranty does not guarantee that use of your Product will be uninterrupted, secure, error-free, that data loss will not occur, or that your Product will be compatible with any third-party hardware, equipment, or software.
If your Product is defective or malfunctioning during the warranty period, we will replace or repair it using new or refurbished materials, so that it performs substantially according to the Warranted Functionality, or provide a whole or partial refund of the price paid for the Product. Please let us know if you would like to receive a repair, replacement, or refund, and we will do our best to accommodate your preference, subject to what is feasible and proportionate. If we replace your Product, we warrant that the replacement Product will be free of faulty materials or workmanship for the remainder of the original warranty period for the defective Product or 90 days after you receive the replacement Product, whichever is later. All returned Products for which you have received a replacement or refund become the property of Specs.
First, tell us about the problem. Please visit us at support.specs.com or email support@specs.com to request warranty service during your Product’s warranty period. Prior to providing warranty service, we may require you to provide proof of purchase details, such as a receipt or sales invoice. If your Product needs to be repaired or replaced, you’ll need to return it to us using our shipping instructions. Once we receive the Product, we’ll determine if it has a defect or malfunction covered by this warranty. If so, we’ll repair or replace it to provide the Warranted Functionality, and we’ll send the repaired or replacement Product to you at our cost. We must receive your request for warranty service during your Product’s warranty period in order to be eligible for warranty services. If we determine your Product is not covered by this warranty, we will have no warranty obligations, we may choose not to service or repair your Product (even for a fee) and you may be required to pay shipping costs for us to return your Product to you.
This warranty does not cover data loss. You are responsible for maintaining backup copies of your data. Before sending your Product to Specs for warranty services, you should backup copies of your data you want to save and delete any personal information or information you consider confidential. We can’t guarantee that we’ll be able to repair your Product without risk to or loss of data or that your data will be transferred to any repaired or replaced Product.