Transparency Report

July 1, 2019 - December 31, 2019

Released: May 27, 2020
Last Updated: Sept 24, 2020

Snapchat Transparency Reports are released twice a year. These reports provide important insight into the volume and nature of governmental requests for Snapchatters' account information and other legal notifications.

Since November 15, 2015, our policy has been to notify Snapchatters when we receive legal process seeking their account information, with exceptions for cases where we are legally prohibited from doing so, or when we believe there are exceptional circumstances (like child exploitation or an imminent risk of death or bodily injury).

As technology and platforms have evolved, so too has the practice of providing important information to the public. Starting with this Transparency Report, we are providing insights into the volume and nature of accounts reported on Snapchat for violations of our Terms of Service or Community Guidelines.

We believe these disclosures provide our community with useful information on the volume and types of content reported and enforced on Snapchat. This knowledge will assist us in creating effective solutions to address harmful content.

For more information about how we handle law enforcement data requests, please take a look at our Law Enforcement Guide, Privacy Policy, and Terms of Service.

United States Criminal Legal Requests

Requests for User Information pursuant to U.S. legal process.

Category Requests Account Identifiers Percentage of requests where some data was produced
Total 11,903 19,214 78%
Subpoena 2,398 4,812 75%
PRTT 92 141 85%
Court Order 206 475 82%
Search Warrant 7,628 11,452 81%
EDR 1,403 1,668 67%
Wiretap Order 17 35 82%
Summons 159 631 86%

International Government Information Requests

Requests for User Information from government entities outside the United States.

Country Emergency Requests Account Identifiers* for Emergency Requests Percentage of emergency requests where some data was produced Other Information Requests Account Identifiers for Other Requests Percentage of other information request where some data was produced
Total 775 924 64% 1,196 1,732 36%
Argentina 0 0 0% 1 2 0%
Australia 20 26 30% 33 57 6%
Austria 1 1 100% 7 7 0%
Bahrain 1 1 0% 0 0 0%
Belgium 4 4 100% 29 36 0%
Canada 197 236 71% 29 70 59%
Denmark 2 2 50% 38 57 0%
Estonia 0 0 0% 1 1 0%
Findland 3 4 33% 3 1 0%
France 66 87 52% 94 107 49%
Germany 96 107 63% 149 197 1%
Greece 0 0 0% 2 2 0%
Hungary 0 0 0% 1 1 0%
Iceland 2 2 100% 0 0 0%
India 4 5 50% 39 54 0%
Ireland 4 5 50% 3 6 0%
Israel 6 7 50% 0 0 0%
Italy 0 0 0% 1 1 0%
Jordan 1 1 0% 5 5 0%
Macedonia 0 0 0% 1 1 0%
Malaysia 0 0 0% 1 1 0%
Maldives 0 0 0% 1 1 0%
Malta 0 0 0% 2 2 0%
Mexico 0 0 0% 1 2 0%
Netherlands 21 26 76% 2 2 0%
New Zealand 0 0 0% 5 9 0%
Norway 9 7 44% 55 66 0%
Pakistan 0 0 0% 1 1 0%
Poland 3 5 33% 11 19 0%
Qatar 7 7 43% 2 0 0%
Romania 0 0 0% 2 3 0%
Singapore 0 0 0% 2 2 0%
Slovenia 0 0 0% 6 7 0%
Spain 0 0 0% 1 1 0%
Sweden 6 10 33% 31 55 0%
Switzerland 10 13 60% 17 30 0%
Turkey 0 0 0% 1 1 0%
United Arab Emirates 8 10 38% 0 0 0%
United Kingdom 304 358 68% 613 919 60%

* “Account Identifiers” reflects the number of identifiers (e.g. username, email address, phone number, etc.) specified by law enforcement in legal process when requesting user information. Some legal process may include more than one identifier. In some instances, multiple identifiers may identify a single account. In instances where a single identifier is specified in multiple requests, each instance is included.

United States National Security Requests

Requests for User Information pursuant to national security legal process.

National Security Requests Account Identifiers*
NSLs and FISA Orders/Directives 0-249 1250-1499

Government Content Removal Requests

This category identifies demands by a government entity to remove content that would otherwise be permissible under our Terms of Service or Community Guidelines.

Removal Requests Percentage of requests where some content was removed
0 N/A

Note: Although we do not formally track when we remove content that violates our policies when a request has been made by a governmental entity, we believe it is an extremely rare occurrence. When we believe it is necessary to restrict content that is deemed unlawful in a particular country, but does not otherwise violate our policies, we seek to restrict access to it geographically when possible, rather than remove it globally.

This category identifies demands by a government entity to remove content that would be a violation under our Terms of Service or Community Guidelines.

Country Number of requests Number of posts removed or restricted or number of accounts suspended
N/A N/A N/A

Copyrighted Content Takedown Notices (DMCA)

This category reflects any valid takedown notices we received under the Digital Millennium Copyright Act.

DMCA Takedown Notices Percentage of requests where some content was removed
57 43.8%
DMCA Counter-Notices Percentage of requests where some content was reinstated
0 0%

Account / Content Violations

We enforced against 3,788,227 pieces of content, globally, for violations of our Community Guidelines, which amounts to less than .012% of total Story postings. Our teams take action on such violations, whether it’s to remove content, delete accounts, report information to the National Center for Missing & Exploited Children (NCMEC), or escalate to law enforcement. In the vast majority of cases, we enforce against content within 2 hours of receiving an in-app report.

Reason Content Reports* Content Enforced Unique Accounts Enforced
Harassment and Bullying 918,902 221,246 185,815
Hate Speech 181,789 46,936 41,381
Impersonation 1,272,934 29,972 28,101
Regulated Goods 467,822 248,581 140,583
Sexually Explicit Content 5,428,455 2,930,946 747,797
Spam 579,767 63,917 34,574
Threats/Violence/Harm 1,056,437 246,629 176,912
Total 9,906,106 3,788,227 1,355,163

*The Content Reports reflect alleged violations via our in app reporting product.

Region Content Reports* Content Enforced Unique Accounts Enforced
Europe 2,471,867 879,788 366,609
North America 4,257,069 1,788,133 730,147
Rest of World 3,177,170 1,120,306 258,407
9,906,106 3,788,227 1,355,163

Child Sexual Abuse Materials (CSAM) Takedown

The exploitation of any member of our community, especially minors, is absolutely unacceptable and criminal. Preventing, detecting, and eliminating abuse on our platform is a top priority and we work hard to combat this type of illegal activity, informed by our partnerships with NCMEC, law enforcement, and trusted experts that make up Snap’s Safety Advisory Board. In addition to taking action on reported content, we utilize proactive detection methods to stop the spread of CSAM before it occurs. Of the total accounts enforced against for Community Guidelines violations, we removed 2.51% for CSAM takedown.

Region Accounts Deleted
Europe 10,667
North America 12,397
Rest of World 11,766
Total 34,830